Contact Turag
Turag — a product of Blessing Softtech (OPC) Private Limited
BST-WEB-05 · Last updated: [DD Month YYYY] · Version 0.2 — Draft
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Partner with Turag
Turag works with dealers, banks and NBFCs to bring repossessed and resale stock to verified buyers.
Dealers
Partner access for dealers, with AI and voice-based tools that support lead management and follow-ups. Pick “Partnership (dealer or bank)” in the form above.
Banks and NBFCs
Remarket repossessed and seized cars to verified buyers, with Turag verification and inspection.
Turag is a product of Blessing Softtech (OPC) Private Limited, a One Person Company incorporated under the Companies Act, 2013. A payment aggregator verifies the registered address, phone and email against our incorporation and bank records, so these match exactly across the site, our invoices and our aggregator account.
1. Registered entity
| Registered legal name | Blessing Softtech (OPC) Private Limited |
|---|---|
| Corporate Identity Number (CIN) | U62099PN2024OPC235937 |
| Registered office | A 102, Sky Belvedere, Viman Nagar, Pune, Maharashtra [PIN], India |
| admin@turag.ai | |
| Phone | +91 70205 29191 |
| Business hours | [9:00 – 18:00 IST, Monday to Friday] |
Under section 12(3) of the Companies Act, 2013 and Rule 4(1) of the Companies (Incorporation) Rules, 2014, a One Person Company must display its registered name on its business letters, billheads and official publications. The website footer and invoices follow the same rule.
2. How to reach us
| Reason | Channel | Response time |
|---|---|---|
| General support, bookings, account help | admin@turag.ai · +91 70205 29191 | Within [24] hours |
| Sales, dealer plans, partnerships | sales@turag.ai | Within [1] working day |
| Payments, invoices, refunds | refunds@turag.ai | Acknowledged in 24 hours |
| Privacy and data protection requests | privacy@turag.ai | Within [30] days |
| Security vulnerability reports | security@turag.ai | Acknowledged in [48] hours |
| Complaints and escalation | grievance@turag.ai | Resolved within 15 days |
| Legal and regulatory notices | legal@turag.ai and by post to the registered office | As applicable |
Please quote your registered mobile number and your order or booking reference in any message, so that we can locate your record.
3. Grievance Officer
Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and under the Consumer Protection (E-Commerce) Rules, 2020.
| Name | [Name] |
|---|---|
| Designation | Grievance Officer |
| Address | Blessing Softtech (OPC) Private Limited, A 102, Sky Belvedere, Viman Nagar, Pune, Maharashtra [PIN], India |
| grievance@turag.ai | |
| Phone | +91 70205 29191 |
| Working hours | [9:00 – 18:00 IST, Monday to Friday] |
A complaint is acknowledged within 24 hours of receipt and disposed of within 15 days. Information required to be removed under Rule 3(2)(b) of the IT Rules is acted on within 24 hours of a valid complaint. Every complaint is given a unique ticket number, and the complainant is told the outcome and the reasons for it in writing.
4. Data protection contact
For access, correction, erasure, nomination or consent-withdrawal requests under the Digital Personal Data Protection Act, 2023, write to privacy@turag.ai or to the Grievance Officer at the address above. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
5. External consumer redressal
If your complaint is not resolved to your satisfaction, you may approach:
- National Consumer Helpline — 1915 · consumerhelpline.gov.in
- e-Daakhil, the online consumer-case filing portal — edaakhil.nic.in
- The District, State or National Consumer Disputes Redressal Commission having jurisdiction under the Consumer Protection Act, 2019.
Nothing on this page limits any right or remedy available to you under law.
6. Serviced areas
Turag currently operates doorstep inspections across Pune / PCMC. Travel or logistics charges outside a serviced area are shown separately before booking. [Confirm the list of serviced cities before publication.]
7. Media and other enquiries
Press and media: press@turag.ai. Careers: careers@turag.ai.