Terms and Conditions

1. About these Terms

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the Turag website at [https://www.turag.ai], the Turag mobile applications, and all related services, features and content (together, the “Platform”).

1.2 The Platform is owned and operated by Blessing Softtech (OPC) Private Limited, a One Person Company incorporated under the Companies Act, 2013, bearing Corporate Identity Number U62099PN2024OPC235937, having its registered office at A 102, Sky Belvedere, Viman Nagar, Pune, Maharashtra [PIN], India (the “Company”, “we”, “us”, “our”). “Turag” is a brand and product of the Company. All contracts formed through the Platform are formed with the Company under its registered legal name.

1.3 By accessing, browsing, registering on, or transacting through the Platform, you (“User”, “you”) agree to be bound by these Terms and by the Privacy Policy, the Refund and Cancellation Policy, the Pricing page, and any service-specific terms referenced in them. If you do not agree, you must not use the Platform.

1.4 These Terms are an electronic record under the Information Technology Act, 2000 and are generated by a computer system. They do not require a physical or digital signature. They are published in compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”) and the Consumer Protection (E-Commerce) Rules, 2020 (“E-Commerce Rules”).

1.5 We may amend these Terms at any time. The amended Terms take effect when posted on the Platform with a revised “Last updated” date. Where a change materially affects your rights, we will give notice by email or in-app notification at least [15] days before it takes effect. Continued use after that date is acceptance.

2. Eligibility and accounts

2.1 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. If you are using the Platform on behalf of a business or other entity, you confirm you are authorised to bind it.

2.2 You must register an account to list a vehicle, book an inspection, or transact. You agree to provide accurate, current and complete information and to keep it updated.

2.3 You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at security@turag.ai if you suspect unauthorised use.

2.4 We may refuse, suspend or terminate an account where we have reasonable grounds to believe it has been used in breach of these Terms, in connection with fraud, or in breach of applicable law. Where we do so, we will tell you the reason unless prevented by law.

3. What Turag is — and what it is not

3.1 Turag operates as an online marketplace that enables sellers of used vehicles (“Sellers”) to list vehicles and prospective buyers (“Buyers”) to discover and transact for them. In that capacity the Company is an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000 and a marketplace e-commerce entity under the E-Commerce Rules.

3.2 The Company is not the seller, owner or manufacturer of any vehicle listed on the Platform, and is not a party to the contract of sale between a Seller and a Buyer, except where a listing expressly states that the Company is the seller.

3.3 Where the Company collects payments from a Buyer on account of a Seller, it does so as the disclosed agent of that Seller. Payment by the Buyer to the Company discharges the Buyer’s payment obligation to that extent. The Company’s authority as agent is limited to the acts expressly set out in the Seller Listing Agreement and does not extend to giving warranties on the Seller’s behalf.

3.4 Separately from the marketplace, the Company provides vehicle inspection services under the Turag brand. For those services the Company contracts as principal in its own right, and the Inspection Terms and Disclaimer apply.

3.5 Vehicle listings are third-party content. Descriptions, photographs, odometer readings, service history and price are supplied by Sellers. We do not independently verify listing content except to the extent stated in the Inspection Terms.

4. Inspections and the “Turag Verified” mark

4.1 The “Turag Verified” mark may be displayed against a listing only where the vehicle has completed a Comprehensive inspection and met the published pass criteria within the applicable validity period.

4.2 An inspection is an opinion recorded at a point in time, based on non-invasive examination. It is not a warranty, guarantee or insurance of the vehicle’s condition, roadworthiness, title, or future performance, and it does not cover concealed, latent or intermittent defects that a non-invasive inspection cannot reasonably detect.

4.3 Buyers are advised to carry out their own due diligence, including verification of registration particulars, hypothecation, insurance status, challans and any encumbrance, before purchase.

4.4 Full details of scope, exclusions, validity, and the complaints route are set out in the Inspection Terms and Disclaimer, which forms part of these Terms.

5. Seller obligations

5.1 By listing a vehicle you represent and warrant that: (a) you are the registered owner or hold written authority from the registered owner to sell; (b) you have clear and marketable title; (c) the vehicle is free from any charge, lien or hypothecation other than as disclosed; (d) the vehicle is not the subject of any theft report, insurance total-loss settlement, court attachment or seizure; and (e) all information you provide is true and not misleading.

5.2 You must not misrepresent the odometer reading, accident or flood history, ownership serial, or fitness and permit status of a vehicle. Odometer tampering is an offence and will be reported.

5.3 You are responsible for effecting transfer of ownership under the Motor Vehicles Act, 1988 and the Central Motor Vehicles Rules, 1989 within the statutory period, and for all liabilities attaching to the vehicle before transfer.

5.4 You indemnify the Company against any claim arising from a breach of this clause 5.

6. Buyer obligations

6.1 You must use the Platform only for genuine purchase enquiries, and must not use listing contact details for marketing, scraping or resale of data.

6.2 You are responsible for satisfying yourself as to the condition, title and legal status of a vehicle before purchase, and for completing transfer formalities with the Seller.

6.3 Booking amounts, token amounts and fees are governed by the Pricing page and the Refund and Cancellation Policy.

7. Fees, payments and taxes

7.1 Fees payable to the Company are those published on the Pricing page as at the date of your transaction. All amounts are quoted in Indian Rupees (INR / ₹) and, unless expressly stated otherwise, are exclusive of Goods and Services Tax, which will be charged at the applicable rate and shown on your invoice.

7.2 Payments are processed through one or more RBI-authorised payment aggregators or gateways. We do not store your complete card number, CVV or banking credentials on our systems.

7.3 You must use a payment instrument you are lawfully entitled to use. We may decline or reverse a transaction where we reasonably suspect fraud, chargeback abuse, or breach of applicable law.

7.4 Refunds, where payable, are governed by the Refund and Cancellation Policy.

8. Prohibited conduct

You must not, and must not permit any person to:

• host, display, upload, publish or share information that is defamatory, obscene, invasive of another’s privacy, unlawful, or otherwise prohibited under Rule 3(1)(b) of the IT Rules;
• list a vehicle you are not entitled to sell, or a vehicle that is stolen, seized, or written off without disclosure;
• impersonate any person, or misrepresent your affiliation with any person or entity;
• upload any virus, worm, or other code designed to interrupt, destroy or limit the functionality of the Platform;
• use any robot, spider, scraper or automated means to access the Platform or extract data from it without our prior written permission;
• attempt to gain unauthorised access to any part of the Platform, or to any account, system or network connected to it;
• use the Platform to conduct or facilitate money laundering, terrorist financing, or any transaction prohibited by law; or
• circumvent the Platform to avoid fees properly payable to the Company.

9. Intellectual property

9.1 The Platform, and all software, design, text, graphics, logos, the “Turag” name and mark, and the inspection methodology, are owned by or licensed to the Company and are protected by intellectual property law.

9.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. No other right is granted.

9.3 Where you upload content (including photographs of a vehicle), you grant the Company a non-exclusive, royalty-free, worldwide licence to host, reproduce, adapt for display, and distribute that content for the purpose of operating and promoting the Platform. You confirm you hold the rights necessary to grant that licence.

10. Third-party content and links

The Platform may contain links to third-party websites, financing partners, insurers or RTO service providers. We do not control and are not responsible for their content, products, or privacy practices. Any dealing with them is solely between you and that third party.

11. Disclaimers

11.1 Except as expressly stated in these Terms or required by law, the Platform and all content on it are provided “as is” and “as available”, without warranty of any kind, express or implied.

11.2 We do not warrant that the Platform will be uninterrupted, timely, secure or error-free, or that defects will be corrected.

11.3 Nothing in these Terms excludes or limits any right you have as a “consumer” under the Consumer Protection Act, 2019, or any liability that cannot lawfully be excluded.

12. Limitation of liability

12.1 Subject to clause 11.3, the Company’s aggregate liability to you arising out of or in connection with the Platform or these Terms, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the total fees actually paid by you to the Company in the [three (3)] months immediately preceding the event giving rise to the claim, or INR [10,000], whichever is higher.

12.2 The Company shall not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or data, however arising.

12.3 The Company is not liable for the acts or omissions of a Seller or Buyer, for the condition or title of any vehicle, or for the failure of any party to complete a transfer of ownership.

13. Indemnity

You agree to indemnify and hold harmless the Company, its director, officers and employees, from any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) any content you submit to the Platform.

14. Suspension and termination

14.1 You may close your account at any time by writing to admin@turag.ai. Closure does not affect obligations already accrued.

14.2 We may suspend or terminate your access, with notice where reasonably practicable, if you breach these Terms, if we are required to do so by law or by a competent authority, or if continued access poses a security or fraud risk.

14.3 Clauses 9, 12, 13, 15, 16 and 17 survive termination.

15. Grievance redressal

15.1 In accordance with Rule 3(2) of the IT Rules and the E-Commerce Rules, the Company has appointed the following officers:

15.2 A complaint will be acknowledged within 24 hours and resolved within 15 days of receipt, in line with the IT Rules. Information required under Rule 3(2)(b) will be removed or disabled within 24 hours of a valid complaint.

15.3 Consumers may also approach the National Consumer Helpline (1915) or the consumer commission having jurisdiction. Nothing in these Terms limits that right.

16. Governing law and jurisdiction

16.1 These Terms are governed by the laws of India.

16.2 Subject to clause 16.3, the courts at Pune, Maharashtra shall have exclusive jurisdiction. This matches the jurisdiction clause already published on fonazo.ai, so both products of the Company are consistent.

16.3 Clause 16.2 does not deprive a consumer of the right to bring proceedings before the consumer commission having territorial jurisdiction under section 34(2)(d) of the Consumer Protection Act, 2019.

17. General

17.1 Force majeure. Neither party is liable for failure to perform caused by an event beyond its reasonable control.

17.2 Severability. If any provision is held invalid, the remainder continues in force.

17.3 No waiver. A failure to enforce a provision is not a waiver of it.

17.4 Assignment. You may not assign these Terms without our written consent. We may assign on notice to you as part of a reorganisation or transfer of business.

17.5 Entire agreement. These Terms, with the documents referred to in clause 1.3, form the entire agreement between you and the Company in relation to the Platform.

17.6 Language. These Terms are executed in English, which prevails over any translation.